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Why Baselocation?  |
| Q. |
Why should I host my Web site with Baselocation instead of another ISP? What is the difference in customer support?
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| A. |
Our experience with other Australian ISP's is that customer support queries take hours, or even days, to process - and then are often performed incorrectly. At Baselocation, we're committed to providing the best customer support possible, and ensuring that your site is up and running as quick as possible.
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Hosting Packages |
| Q. |
Which is the best hosting package for me? How do I know what I'll need?
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| A. |
We're happy to assist you with choosing the most suitable package, please feel free to contact us. Usually one of our standard packages will suit, but if not we can customise a package to your requirements.
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Hardware / software |
| Q. |
What operating systems are supported by Baselocation?
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| A. |
Microsoft Windows 2000 and Microsoft Windows 2003 running .NET.
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| Q. |
What databases are supported?
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| A. |
Microsoft Access 2000, Microsoft SQL Server 2000 and Microsoft SQL Server 2003 are supported.
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Inclusions |
| Q. |
What is included with the Baselocation hosting packages?
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| A. |
All Baselocation hosting packages come standard with the following:
- Support for Microsoft Access Server Pages (ASP)
- 5 email aliases for each email account
- Secure Sockets Layer (SSL) encryption for secure online transactions (netBusiness and netEnterprise only)
- Private FTP for uploading site
- Your own subdomain name (eg: yourbusiness.baselocation.com)
- Premium Baselocation server
- Tape backups
- High quality technical support
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| Q. |
What kind of site statistics do I get?
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| A. |
Baselocation use DeepMetrix (formally MediaHouse) LiveStats 7.0, more information can be found on the Site Statistics page.
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Payments |
| Q. |
Am I required to pay a year in advance, or can I pay month-by-month?
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| A. |
Currently we are only taking yearly payments for Web hosting, as this drastically reduces administration for both ourselves and your company.
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| Q. |
If I sign up for a package, can I change to a different package later on?
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Yes, we can change the account you are on. There is a one-off set-up/administration fee of $110 for this service. We will refund you for the remaining time left on the account, and start you on a new yearly subscription.
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| Q. |
How do I pay for the account?
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We will send an invoice to your registered address. Checks should be made out to: Baselocation. We do not currently accept payment by credit-card, however we do accept direct-credit into our bank account. Please contact us to arrange this.
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another question?
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If you have a question that hasn't been answered, please ask us ...
Your email address: |
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